FAQs – Frequently Asked Questions
Return policy
Returns & Exchanges
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Return Policy
- Timeframe: Items may be returned within 2 days of deliver if hair is defective.
- Condition: Products must be unused, not cut, and in their original packaging with all tags attached.
- Non-returnable items:
- Gift cards
- Sale or clearance items
- Digital downloads (if applicable)
- Customized or personalized items
Exchanges
- To start an exchange, please contact us with your order number and details about the new item you'd like.
Refunds
- Once your return is received and inspected, we’ll notify you by email.
- If approved, the refund will be issued to your original payment method within 5–10 business days.
- Original shipping fees are non-refundable.
How to Start a Return
- Email us at contact@revayahhair.com with your order number and the reason for return.
- We’ll respond within 1–2 business days with return instructions.
- NO REFUNDS UNLESS DEFECTIVE
Questions?
We're happy to help. Contact us at contact@revayahhair.com
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable shipping method for your return.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.